How to Return an Item:
We hope that you will be totally satisfied with anything you buy from our website. We allow up to 30 days from receipt of goods for items to be returned to us. If items are unwanted they must be returned in an unworn and resalable condition. If goods are faulty/damaged we are happy to either refund in full or exchange subject to stock availability. All items which you wish to return must be returned in their original packaging (or equivalent) with their labels intact. Please include original paperwork and clearly mark as " Return for Refund".
Please note, a refund can only be made to the card used when paying for the order. We will email you as soon as we have received the goods back from you. Please allow seven days from receipt of goods for the refund amount to show back on your card.
How to Exchange an Item:
If you prefer, you may exchange the item (if in a resalable condition) for something else, this is however subject to stock availability. Please include original paperwork and clearly mark as "Return for Exchange" with details of the item you wish to exchange for. Please note, if you wish to exchange an item, you will have to pay any difference in cost and the additional delivery cost.
Returns/Exchanges from non-EU Customers:
For goods returned by post please clearly mark on the package: RETURNED GOODS. This will prevent any customs charges being added.
Postage on returns, refunds and exchanges will not be refunded unless the item is defective. For an item to be deemed faulty if must be returned and checked by the Drake’s team. If the item is deemed faulty your postage will be refunded.
Sale items or products purchased online under ‘Special Promotions’ that involve a reduction in price from the normal retail price can still be returned within 14 days of delivery provided they are in their original condition and written notice is given any time after your order has been placed, up until 7 working days from the day after you received you order.
Any returns made outside of the Drakes guidelines will be processed case by case at our discretion.
When returning your item for an exchange we recommend sending via a tracked service as Drake’s will not take responsibility for any lost items being returned.For orders outside of the United Kingdom please label ”Return for Exchange" clearly on the paperwork to prevent any import charges on the item. Drake’s will not pay any import charges on items returned unless faulty. Any items with unpaid customs will not be accepted by Drake’s.
Where to Return To:
When returning your item we recommend sending via a tracked service as Drake’s will not take responsibility for any lost items being returned.
Return address - Drake's UK Head Office:
3 Haberdasher Street
Include in your package a signed letter stating the reason for your return and please specify if you want to exchange the item or a refund.
Items which cannot be returned:
In line with distance selling regulations we can’t accept returns on the following items:
· DVDs or software if seal is broken
· Underwear and swimwear
· Accessories that come into contact with the skin
· Tailor-made or personalised items*
* Tailor-made or personalised items: Bespoke items such as made to order shirts and ties are made to order and will not be accepted for returns or refund unless there is a sizing error, delivery mistake or manufacturing defect.
If you have any questions or queries please contact customer services.